Handheld barcode scanners are common portable devices used to scan 1D and 2D codes. However, sometimes you might encounter situations where your scanner isn't working properly. The following are some common problems and their solutions.
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Ensure the scanner is powered: Check the scanner's battery level. If low, try charging or replacing the battery.
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Check the scanner is properly connected: Ensure the scanner is properly connected to your computer or mobile device. If connected via USB, try changing the USB cable or port.
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Clean the scanner lens: Gently wipe the scanner lens with a clean, soft cloth to ensure there is no dust or smudges that could affect the scan quality.
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Adjust the scanner angle and distance: Try adjusting the angle and distance between the scanner and the barcode to ensure the scanner can clearly read the barcode.
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Check the barcode quality: Some barcodes may be damaged, blurred, or smudged, making them difficult for the scanner to read. Try scanning with a different barcode or testing with a different scanner.
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Update the scanner driver: If the scanner is connected to a computer, try updating the scanner driver to ensure compatibility with the operating system.
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Restart the scanner and device: Sometimes there may be communication issues between the scanner and device. Try restarting both the scanner and device and then trying to scan again.
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Contact Technical Support: If none of the above methods resolve the issue, contact Syble for further assistance and support.
In short, when a handheld barcode scanner does not work properly, we can solve the problem by checking the power supply, connection, cleaning, angle, distance, barcode quality, driver, and restarting. If the problem persists, you can seek help from the manufacturer or technical support.
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